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| Term |
Definition |
| BOTS |
Acronym for Basic Order Tracking System. |
| Customer |
Individuals and organizations that purchase products from Highland. |
| Product |
A piece of office equipment or office supply item made available for sale by Highland to customers. |
| Order |
A committment by Highland to deliver one or more products to a customer. |
| Dashboard |
A set of graphical and numeric metrics describing a common theme of interest to Highland managers. |
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