Shell Method™ Software Engineering Process Repository
Members of the end-user community that participate in the design and development effort are critical to the success of the project. At the same time, these end users are not normally funded to dedicate significant amounts of time to the development effort, and so should not be burdened with excessive training requirements.
End-users serve as subject matter experts for component requirements, review certain deliverables for accuracy and perform end-user testing of the delivered product. Some end-users may be involved only with specific stages of the lifecycle, and do not necessarily need to understand the entire lifecycle.
End-users are required to have a basic understanding of the processes and stage deliverables for the stages in which they participate. This is accomplished via attendance at appropriate stage kickoff meetings.
End-users are considered to be qualified for a particular stage when they have attended the corresponding stage kickoff meeting, which includes the stage kickoff presentation as given by the PDR. Attendance records at appropriate stage kickoff meetings serve as objective evidence of qualification for end-users.